Great overview of why ongoing Maximo support matters. One question I have is how organizations measure the return on investment from these support services. Beyond reducing downtime, are there specific KPIs you recommend tracking—such as work order completion rates, asset availability, mean time to repair (MTTR), system response times, or maintenance costs? It would be interesting to see how businesses quantify the long-term value of proactive Maximo support compared with only seeking help when problems occur.
