Partnership Focuses on Service Quality and Innovation
OpenVault, a global leader in broadband analytics and network management solutions, has announced the renewal and significant expansion of its longstanding partnership with PenTeleData (PTD). PTD is a well-established provider of high-speed internet and communication services in Pennsylvania and New Jersey. This strengthened alliance aims to further elevate the online experience of more than 400,000 PTD subscribers through improved service reliability, network optimization, and future-ready innovations.
Under the new agreement, PenTeleData will deepen its deployment of OpenVault’s cutting-edge technologies, with a particular focus on enhancing overall broadband quality of experience (QoE). This includes implementing the Profile Management Application (PMA), a powerful solution that increases bandwidth efficiency, network capacity, and service reliability for customers using DOCSIS 3.1 or higher modems.
Delivering a Customer-Centric Vision Through Technology
PenTeleData has long held a customer-first philosophy, striving to meet and exceed the growing digital demands of its communities. According to Jaime Mendes, Vice President of Operations at PenTeleData, the company’s dedication to service quality and innovation is what drives its investment in transformative technologies.
“As a locally owned company, our top priority has always been anticipating the evolving needs of our customers and delivering superior service,” Mendes said. “OpenVault’s technological advancements have allowed us to increase the value and functionality of our existing infrastructure while staying ahead of customer expectations.”
The partnership reflects a shared vision between the two companies: to combine cutting-edge broadband solutions with operational excellence to meet the rising expectations of today’s digital users.
OpenVault Praises PenTeleData’s Leadership in Innovation
Josh Barstow, Chief Commercial Officer at OpenVault, commended PenTeleData’s ongoing commitment to embracing leading technologies and setting new benchmarks in broadband service delivery.
“PenTeleData has consistently demonstrated a forward-thinking approach when it comes to improving subscriber experience,” Barstow said. “Their readiness to implement groundbreaking tools like PMA shows their dedication to customer satisfaction and service excellence.”
This expanded partnership highlights PenTeleData’s role as an industry leader in broadband innovation, being among the first to incorporate OpenVault’s most advanced solutions to improve service delivery and network efficiency.
Profile Management Application (PMA): A Game-Changer for Network Optimization
OpenVault’s Profile Management Application (PMA) is at the core of this expanded collaboration. PMA is designed to enhance the performance of DOCSIS 3.1 and newer cable modems operating on OFDM(A) channels by continuously analyzing and optimizing their modulation profiles. It dynamically adjusts network configurations in real-time to respond to signal impairments and changes in the RF environment.
The result is a substantial boost in network capacity—up to 40%—while simultaneously strengthening modem stability and ensuring more consistent service delivery, even under challenging conditions.
By leveraging PMA, PenTeleData can more effectively manage bandwidth resources, reduce service interruptions, and deliver faster, more reliable connections to its customers.
A Broader Suite of Solutions from OpenVault
As the first official participant in the PMA Partner Program developed by Kyrio, a CableLabs subsidiary, OpenVault is recognized for its comprehensive portfolio of broadband network management tools. These include:
Vantage: A powerful solution that integrates PMA for proactive performance monitoring and adjustment.
Proactive Network Maintenance (PNM): Helps identify potential service issues before they affect subscribers, reducing repair times and operational costs.
Congestion Management Solutions: Data-driven tools that help operators resolve congestion at the node level, optimizing overall network performance.
These cloud-based, SaaS-driven tools are designed to unlock greater value from existing broadband infrastructure without the need for costly physical upgrades. For service providers like PenTeleData, this means the ability to scale performance, improve customer satisfaction, and increase ROI simultaneously.
About OpenVault
OpenVault and its European division, OpenVault Europe GmbH, are industry pioneers in broadband technology and data analytics. With cloud-based SaaS and on-premises solutions, OpenVault empowers service providers to optimize network performance, enhance revenue, and improve subscriber satisfaction. By offering actionable insights into global broadband consumption trends, OpenVault empowers providers to make smarter, data-informed decisions without major capital investments.
Their data aggregation and analysis capabilities offer a comprehensive view of residential and commercial broadband usage patterns, enabling ISPs to deliver more tailored and responsive service offerings.
About PenTeleData
Founded in 1994, PenTeleData has played a key role in the expansion of high-speed internet across Pennsylvania and New Jersey. In collaboration with regional telecom providers like Service Electric Cable TV and Communications, Service Electric Cablevision, Ironton Telephone, Palmerton Telephone, and Blue Ridge Communications, PenTeleData has developed a robust fiber optic network infrastructure that now spans over 10,000 miles.
Over the years, the company has invested more than $300 million in its infrastructure to ensure superior connectivity across its service areas. Today, PenTeleData supports over 400,000 subscribers with a wide range of technology services, including:
Broadband Fiber Internet
Business Phone Services
Cloud-Based DDoS Protection
Dedicated Internet Access (DIA)
Dark Fiber Solutions
Multi-Dwelling Unit (MDU) Connectivity
Comprehensive I.T. Services
With its continued investment in innovation and its deep local roots, PenTeleData remains committed to connecting communities with reliable, future-proof broadband solutions.
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