Assess your ERP system after go-live with proven strategies to measure ROI, performance, and user satisfaction.
After deciding to implement the Best ERP software in Saudi Arabia, you have reached a critical point in your organization; however, only after the system goes live, will you have a true understanding of the success of your decision. Once go-live is the past and users and departments begin to leverage the system in their daily operations, it is important to understand the effectiveness of the solution in real-life situations.
The go-live process is not the final destination. Go-live marks the beginning of a new business experience. Tracking how effective the system is, or not, is critical to avoid inefficiencies, data fidelity or, user adoption failure that may happen in an organization that does not track software performance after go-live. Modern leading companies offering software, such as Quickdice ERP, offer the ability to measure, at any time, how key performance indicators are being reviewed and qualify objectively if the product is still yielding valuable performance many months after go-live.
This guide will explain the key ways of reviewing the post-go-live performance of ERP software so your business can calculate return on investment, operational efficiencies, and possible realignment with longer-term objectives.
Once users have transitioned to the ERP system, one of the most apparent metrics of a successful ERP implementation is user adoption. The best ERP solution in Saudi Arabia won’t produce results if employees are generally resistant to change, do not fully understand how to interact with the software, or simply choose not to engage with it.
Assess the following:
You should consider sending out a survey and taking a look at the feedback, while also tracking the frequency of active users. If user engagement is low, then consider providing additional user training sessions or changing workflows to reduce the learning curve. In any case, high user adoption results in an excellent way to increase efficiency and the overall return on investment.
A well-performing ERP system should run efficiently and effectively, taking a low amount of time to execute tasks when invoked, as well as experiencing a low-degrees of downtime, also to all other types of employees. Technical stabilization is crucial to performance guaranteed by ERP systems that serve as the digital backbone of many organizations.
Here are some performance components to monitor:
Dashboard performance monitoring features provided by modern solutions such as QuickDice ERP can metrics without any manual effort. Swift detection of bottlenecks enables IT departments to remediate problems prior to them negatively impacting business continuity.
An ERP’s most vital role is aggregating business data, allowing for accuracy by functional department. After go-live, you’ll need to verify that data is flowing through all systems correctly, is in sync, and current.
Assess if:
Regularly review data to ensure accuracy and reliability. Reliable data enables consistent insights, easier audits, and better decisions across the organization.
Improving the efficiency in processes is one of the main reasons for implementing an ERP. After you have implemented the ERP and gone “live,” measure operational metrics before and after.
Metrics to look for include:
If you do not see that processes are significantly faster or smoother, you may have missed workflow gaps or have configurations that are wasteful. Look at all areas or departmental process flows to see if there are still opportunities to improve automation.
The financial aspect is one of the most direct means of evaluating whether an ERP works. Examine the financial data before and after the ERP project.
Key financial measures to examine:
Your ERP implementation should decrease administrative costs, streamline cash flow management, and contribute to profit. Over time, you should see a financial benefit that outstrips your initial investment.
Your ERP should not function in isolation; it should integrate easily with other software, such as CRM, payroll, HR, and e-invoicing software in a seamless manner. After your go-live, you should evaluate all of the integrations for the data flowing in the systems.
Also evaluate for scalability:
Solutions that are future ready, such as QuickDice ERP, allow businesses to expand their digital ecosystem without disrupting existing operations, which makes future scalability easier once business growth occurs.
In Saudi Arabia, it is mandatory for you to comply with the requirements of data protection and taxation. The requirements around ZATCA e-invoicing and the pace of digitalization are changing, and you will want to assure yourself that your ERP system will maintain compliance.
Compliance audits should be conducted regularly to check that:
Security monitoring tools can also assist in the mitigation of data breaches or unauthorized access. Overall, having a compliant and secure ERP fosters trust and mitigates the business’s legal exposure.
The success of ERP lies in its business support. Hold schedule review meetings with department heads, project managers and IT teams to get their feedback.
Some questions that can be considered involve:
Improvement should be based on feedback to ensure that the ERP keeps changing with the need of the organization.
Approximately three to six months post-implementation, have formal post-implementation review. Such an organized audit can be used to see what is good and what should be improved.
The review should cover:
You will always be on track with your long-term strategy by regularly evaluating the performance of ERP and, therefore, improvement is a continuous process.
ERP systems do not work as set-and-forget ones. They demand constant checks, softwares and restructuring of business processes. This is because regular ERP upgrade keeps you compatible with new technology, regulatory changes and industry best practices.
Request your ERP partner to do performance reviews and technical upgrades once a year. Preventive optimization improves the durability of the system and guarantees efficiency in the long-term.
Post-go-live ERP performance assessment is crucial to achieve the maximum potential of your digital transformation investment. The Saudi Arabian Best ERP software is more than just implementation, it provides quantifiable value, promotes compliance and agility in business in a long run.
Monitoring the performance of the system, the adoption of the system by the people, and the financial returns will help companies identify where they are going wrong at an earlier stage and streamline their ERP environment to the point of success. Some of the solutions such as QuickDice ERP provide Saudi firms with an option to have real time monitoring capabilities, compliance solutions, and scalability to keep up with the growth.
Finally, it is important to evaluate your ERP system on a regular basis and optimize it to make it a long-term strategic asset – to drive smarter decision-making, harmonious teamwork, and sustainable development in the fast-changing business environment of the Kingdom.
