Hospitality Robots Market Share, Applications

Using modern technologies like AI, big data, and machine learning to personalize visitor experiences

Global Hospitality Robots Market Share was reported at USD 373.1 million in 2023, predicted to be USD 442.6 million in 2024, and projected to reach USD 1,724.8 million by 2031, growing at a CAGR of 21.45% between 2024 and 2031.

Using modern technologies like AI, big data, and machine learning to personalize visitor experiences is transforming the hotel business.Using modern technologies like AI, big data, and machine learning to personalize visitor experiences is transforming the hotel business.

Recent Industry Developments Highlight the dynamic nature of the market:

• February 2024: LG Electronics partnered with Josun Hotels & Resorts to develop advanced hospitality robots for housekeeping and butler services.
• December 2023: SoftBank Robotics America collaborated with Formant to integrate AI solutions, enhancing operational efficiency in hospitality services.
• April 2023: SoftBank Robotics Australia and Sushi Machines partnered to offer robotic solutions for Australian restaurants, addressing worker shortages with efficient, hygienic alternatives

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List of Key Companies in Hospitality Robots Market:-

• Relay Robotics, Inc.
• RobotLAB Inc.
• LG Electronics
• SoftBank Robotics America, Inc.
• Knightscope, Inc.
• Bear Robotics, Inc.
• HD Hyundai Robotics
• Connected Robotics Inc.
• PAL Robotics
• Tailos

Competitive Landscapes:

The hospitality robots market is fragmented, with key players focusing on strategic initiatives such as partnerships, mergers and acquisitions, and product innovations to enhance their market presence. Notable companies include Relay Robotics, Inc., RobotLAB Inc., SoftBank Robotics America, Inc., and LG Electronics

Key Drivers:

1. Operational Efficiency: Robots enhance efficiency by automating routine tasks such as room service, cleaning, and concierge services. This not only reduces labor costs but also ensures consistent service quality and operational precision.
2. Guest Experience: AI-powered robots offer personalized services by analyzing guest preferences and behaviors. This leads to customized experiences, such as tailored room settings and activity recommendations, enhancing guest satisfaction and loyalty.
3. Sustainability: Robots contribute to sustainability by optimizing energy use and reducing the need for chemical cleaning agents through precision cleaning technologies. This aligns with the growing consumer demand for eco-friendly practices​

Market Segmentation:

By Type:

• Front Desk Robots: Used for check-in/check-out processes and guest interactions.
• Delivery Robots: Captured the largest market share (41.25% in 2023) due to their role in contactless delivery solutions in hotels and restaurants​
• Cleaning Robots: Automate cleaning tasks, ensuring hygiene and efficiency.
• Others: Include robots for security and other specific tasks.

By End User:

• Hotels: Leading adopters of robotic solutions for various operational needs.
• Bars & Restaurants: Utilizing robots for serving and delivery.
• Travel & Tourism: Experiencing rapid growth (CAGR of 23.70%) with robots aiding in check-in, luggage handling, and interactive guides

By Sales Channel

• Offline: Dominated the market in 2023, driven by the preference for in-person evaluations and demonstrations before purchase
• Online: Growing segment due to the convenience of digital channels.

Regional Insights:

North America:

North America held a 36.16% market share in 2023, driven by early adoption of advanced technologies and significant investments in the hospitality sector. The integration of AI, robotics, and IoT in hospitality businesses has enhanced operational efficiency and guest experiences. Strategic partnerships, like Flagship Facility Services’ collaboration with SoftBank Robotics America, are pivotal in driving market growth​

Asia-Pacific:

Asia-Pacific is expected to grow at a significant CAGR of 22.72%, fueled by rapid urbanization, economic development, and a booming hospitality industry. The region benefits from a strong manufacturing base and expertise in electronics and robotics, which enable the development of cost-effective and innovative hospitality robots. Government initiatives promoting smart tourism and technological innovation further support this growth

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