Every tenant in the UK has the legal right to live in a property that is safe, well-maintained, and free from hazards. Unfortunately, thousands of renters
Every tenant in the UK has the legal right to live in a property that is safe, well-maintained, and free from hazards. Unfortunately, thousands of renters across the country endure substandard living conditions caused by neglectful landlords. From damp and mould to leaks, pests, and broken heating systems, housing disrepair can have a devastating impact on health, comfort, and quality of life.
That’s where InstantAssist comes in. As a trusted claims management company, InstantAssist helps tenants throughout the UK pursue Housing Disrepair Claims against landlords who fail to uphold their legal responsibilities. Their mission is simple — to make sure tenants live in safe, habitable homes and receive compensation when their landlords fail them.
Housing disrepair refers to any situation where a rented property has fallen into poor condition due to lack of maintenance or repairs by the landlord. This can include issues such as:
Damp and mould that damage walls and threaten health.
Leaking roofs, ceilings, or pipes causing water damage.
Broken heating systems leaving tenants without warmth in winter.
Faulty electrics or plumbing creating safety risks.
Infestations of pests such as rats, mice, or cockroaches.
Damaged doors, windows, or locks compromising security.
Cracked walls, unsafe floors, or structural issues.
When these problems go unaddressed — despite being reported — tenants may be entitled to compensation through a Housing Disrepair Claim.
Landlords in the UK have a legal duty of care to maintain their properties to a safe and livable standard. This is outlined in several key laws, including:
The Landlord and Tenant Act 1985 – requires landlords to keep the structure, exterior, and essential services (heating, plumbing, electricity) in good repair.
The Homes (Fitness for Human Habitation) Act 2018 – ensures all rented properties are fit for human habitation from the start and throughout the tenancy.
Environmental Protection Act 1990 – addresses health hazards caused by poor housing conditions.
Failure to comply with these obligations can make a landlord legally liable for tenant hardship, entitling tenants to pursue compensation and repairs.
Tenants should be alert to early signs of disrepair. These may include:
Black mould growth on walls or ceilings.
Persistent condensation or damp smell.
Water stains, leaks, or bubbling paint.
Drafts from broken windows or doors.
Heating that doesn’t work.
Flaking plaster or crumbling walls.
Electrical sockets sparking or failing.
Rodents, insects, or pests inside the home.
InstantAssist helps tenants document these problems and build strong cases against negligent landlords.
Living in disrepair isn’t just uncomfortable — it’s dangerous. Damp and mould can cause respiratory illnesses, especially for children, the elderly, and people with asthma. Cold homes can lead to infections, anxiety, and even heart conditions.
In severe cases, unsafe wiring or broken boilers can result in electric shocks, carbon monoxide poisoning, or fires.
InstantAssist ensures that landlords are held accountable for allowing tenants to live in such hazardous conditions.
A Housing Disrepair Claim can cover several types of compensation, including:
Forcing the landlord to complete necessary repairs.
Payment for the inconvenience, discomfort, and frustration caused by poor living conditions.
Compensation for furniture, clothing, or personal items ruined by leaks, damp, or pests.
For illness or injury caused by disrepair, including respiratory or psychological effects.
Acknowledgment that tenants couldn’t use their home fully or safely.
InstantAssist ensures every element of loss is properly calculated to secure full compensation.
InstantAssist makes the claims process simple and stress-free for tenants.
Tenants contact InstantAssist to discuss their housing issues. Experts assess whether the property qualifies for a claim.
The team gathers photos, correspondence with the landlord, inspection reports, and medical records (if relevant).
InstantAssist contacts the landlord, demanding repairs and outlining the tenant’s legal rights.
A certified surveyor inspects the property and prepares an expert report detailing all issues.
InstantAssist negotiates with the landlord or housing association to secure both repairs and financial compensation.
If the landlord refuses to act, InstantAssist’s legal partners pursue the claim through the courts.
InstantAssist operates on a No Win, No Fee basis. This means tenants pay nothing unless their claim succeeds — making justice accessible to everyone, regardless of financial situation.
This approach ensures tenants can confidently challenge landlords without fear of upfront costs.
A tenant in Manchester lived with severe damp and mould for over a year. Despite repeated complaints, her landlord ignored repair requests.
InstantAssist stepped in, arranged a survey, and proved the landlord’s negligence. The tenant received full compensation and repairs were completed within weeks — restoring her home and peace of mind.
This is just one of many success stories showcasing how InstantAssist transforms lives through expert claim management.
InstantAssist guides tenants through collecting strong evidence such as:
Photos or videos of the disrepair.
Copies of emails or letters to the landlord.
Medical records linking health issues to the property.
Reports from local councils or environmental health.
Rent payment records showing tenancy compliance.
The stronger the evidence, the greater the chance of success — and InstantAssist ensures nothing is missed.
Generally, tenants have six years to bring a housing disrepair claim in the UK. However, acting sooner increases the likelihood of success, as evidence remains fresh and issues can be resolved faster.
InstantAssist recommends contacting their team as soon as problems arise.
InstantAssist helps not only private tenants but also those renting from councils or housing associations. Public landlords have the same legal obligations as private ones — and InstantAssist ensures they’re held accountable.
Even if tenants fear retaliation or eviction, InstantAssist provides confidential guidance and protection throughout the process.
Many tenants hesitate to make a claim because they fear conflict with their landlord or eviction. Others may not realise they’re entitled to compensation.
InstantAssist empowers tenants with knowledge, support, and expert representation, making the process safe and straightforward.
UK-Wide Coverage: Helping tenants from England, Scotland, Wales, and Northern Ireland.
Experienced Specialists: Experts in all aspects of housing disrepair law.
Transparent Communication: Clear updates at every stage.
Empathetic Approach: Understanding the stress and frustration tenants face.
No Win, No Fee Guarantee: No risk to clients.
InstantAssist stands out as a company that genuinely cares about tenant welfare.
Winning a housing disrepair claim doesn’t just result in compensation — it changes lives. Tenants gain:
Safe and comfortable living conditions.
Improved physical and mental health.
Financial stability through fair compensation.
Confidence that their rights matter.
InstantAssist’s mission is to restore dignity and comfort to every tenant who’s been neglected or ignored.
Document all issues — take photos and notes.
Report the problems in writing to the landlord.
Keep records of every communication.
Avoid carrying out major repairs yourself — this could affect your claim.
Contact InstantAssist for professional guidance.
Acting early makes all the difference in securing a strong claim.
InstantAssist believes no one should have to live in unsafe or unhealthy conditions. Their promise to tenants includes:
Expert legal support from start to finish.
Clear and compassionate communication.
A fair outcome, every time.
A dedication to justice and tenant rights.
They don’t just help tenants make claims — they help them reclaim their right to a home that’s truly livable.
Housing disrepair can make daily life unbearable — but tenants are not powerless. With InstantAssist, tenants across the UK can take back control, hold landlords accountable, and restore safety and dignity to their homes.
Through expert claim management, no-win-no-fee services, and a genuine commitment to fairness, InstantAssist ensures that every tenant receives the respect, compensation, and living conditions they deserve.
If you’ve been living in a property affected by damp, leaks, broken heating, or other serious disrepair, InstantAssist is ready to help. With their expertise and care, justice isn’t just possible — it’s guaranteed.
