Filing a bike insurance claim may seem complicated, but with the right support, it can be a smooth and well-managed experience.
Step-by-Step Claim Filing Process via Quickinsure
Step 1: Immediate Intimation
The first step after an accident or theft is to inform both Cholamandalam MS and Quickinsure about the incident as early as possible—ideally within 24 hours. You can log in to your Quickinsure account or reach their helpline to register the incident. Timely reporting helps in faster approvals and minimizes complications.
Also, if it’s safe and possible, take photos of the scene and damage for documentation. These visuals can support your claim during verification.
Step 2: Claim Registration
Quickinsure helps you register your claim quickly. You’ll need to share your policy number, the date and time of the accident, your vehicle’s registration number, and a brief description of the incident. The Quickinsure team coordinates with Cholamandalam MS to ensure prompt claim initiation and surveyor assignment.
Step 3: Vehicle Survey
Once your claim is registered, Cholamandalam MS assigns a surveyor to assess the damage. The vehicle may need to be inspected at your location or at the garage. Quickinsure helps arrange the survey visit and keeps you informed about each step through SMS or email alerts. It’s important not to repair the vehicle until the surveyor has done the inspection.
Step 4: Document Submission
To support your claim, you need to submit certain key documents. These include a copy of your insurance policy, the vehicle’s RC (Registration Certificate), the driving license of the person who was riding at the time of the incident, and the FIR (if applicable). For reimbursement claims, the original repair bills and estimates must also be provided.
The Quickinsure team guides you on document submission and ensures all paperwork is complete to avoid delays.
You’ll also need to fill out the official claim form from Cholamandalam MS. Quickinsure provides this online or helps you fill it digitally, depending on your preference. With Quickinsure, you won’t have to worry about what to submit and where—it’s all handled smoothly.
Step 5: Claim Approval and Repair Work
Once the survey is done and documents are verified, the insurer approves the claim. If you’re using a cashless garage, the repair work can begin immediately. For reimbursement, you can proceed with repairs at any garage and later submit the bills for reimbursement.
Thanks to Quickinsure’s support system, all communication between you, the insurer, and the garage is streamlined for faster resolution.
Step 6: Claim Settlement
After the repair work is completed, the final settlement takes place. In case of a cashless claim, Cholamandalam MS pays the garage directly. For reimbursement claims, the insurer transfers the approved amount to your bank account within a few working days. Quickinsure will help you track your claim status and ensure that the settlement is processed without unnecessary delays.
Filing a Theft Claim
If your two-wheeler has been stolen, the process involves a few more formalities. First, you must immediately file an FIR at the local police station. Next, inform Quickinsure and Cholamandalam MS about the theft and submit a copy of the FIR. You’ll also need to notify the local RTO (Regional Transport Office).
A non-traceable certificate from the police (usually issued after 90 days if the vehicle isn’t found) is mandatory for the claim to proceed. Once submitted along with the rest of the required documents, the claim is settled based on the vehicle’s Insured Declared Value (IDV). Quickinsure remains in touch with you throughout the process, providing full claim support and regular updates.
Common Mistakes to Avoid During a Claim
Several policyholders unintentionally make errors that lead to claim rejection. Some of these include not informing the insurer in time, submitting incomplete or inaccurate documents, or getting the vehicle repaired before the survey. In some cases, driving without a valid license or using the bike for commercial purposes when it’s insured for private use can also invalidate the claim.
Quickinsure helps you steer clear of these issues by offering pre-claim checklists, expert consultation, and round-the-clock support to ensure that your claim is filed properly and accepted without hurdles.
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