Fusion Business Solutions (P) Limited, commonly known as FBSPL, positions itself as a leading provider of insurance outsourcing services, offering modern
Why Insurance Companies Choose Outsourcing
FBSPL highlights the driving forces behind increased adoption of insurance outsourcing:
With these challenges, outsourcing becomes more than cost-cutting it’s about unlocking efficiency, accuracy, and scalability.
Key Value Propositions
By blending human expertise with AI-powered automation, FBSPL delivers quantifiable benefits: claims processing that’s up to 3 times faster, 99% data accuracy, resource overhead reduction by 60%, 25% faster turnaround, and a 50% boost in productivity. Their infrastructure is supported 24×7 by seasoned industry personnel, enabling seamless scaling during peak hours or sudden workflow spikes.
Core Service Offerings
From quote management and policy checking to data entry and pre‑underwriting support, FBSPL handles everything needed to launch a new insurance operation. They ensure full regulatory compliance and accuracy—streamlining the transition from quote comparison to immaculate policy issuance and administration.
End-to-end policy lifecycle management includes renewals, issuance, loss‑runs processing, endorsements, and servicing. By automating these activities, FBSPL reduces errors, enhances clarity, and improves turnaround times for policyholders and carriers alike.
From first notice of loss (FNOL) to claims intake, documentation, validation, adjudication, and settlement coordination, FBSPL’s claims outsourcing ensures speed and precision. Their services provide clients with reduced compliance risk, automated workflows, and often retention rates near 100%.
They manage payable and receivable accounting, payroll, financial reconciliation, ledger integrity, and reporting—keeping the financial backend error‑free, compliant, and aligned with strategic decision‑making requirements.
Beyond routine tasks, FBSPL offers insurance agency consulting: they conduct operational audits, streamline and standardize workflows, execute data cleanup or migration, train staff, and integrate automation solutions to future-proof operations.
Whether via inbound or outbound calls, live chat, or email, FBSPL’s multi-channel customer support ensures timely resolution for policy inquiries, claims follow‑ups, billing concerns, and renewal reminders—all with the aim of achieving 100% customer satisfaction.
Technology and Security Credentials
Committed to excellence, FBSPL is SOC‑2 and ISO certified and has hands‑on experience with major insurance systems like Applied Net, CSR 24, AMS 360, Power Broker, QQCatalyst, and more.
AI-Powered Innovation
In early 2025, FBSPL launched a suite of AI/ML‑driven tools to enhance transparency and simplify workflows for insurance clients:
In June 2025, they rolled out an AI-powered Proposal Generator that transforms multiple carrier quotes into unified, client-ready proposals in under 30 seconds—reducing the traditional 20-minute process by more than 95%. Other proprietary tools include intake chatbots and workflow automatons built to reduce manual input and help carriers stay nimble.
Real-World Impact
Client case studies report productivity improvements of 50–90%, faster premium sheet updates, and refined handling of high-volume processes. The response from customers is consistently positive—highlighting FBSPL’s adaptability, communication, and measurable delivery of service excellence. Clutch further reviews praise quality, timeliness, flexibility, and cost-effectiveness, with FBSPL earning a 4.8 out of 5 average rating across over 90 client evaluations.
Benefits of FBSPL’s Insurance Outsourcing
Typical advantages include:
How to Engage
FBSPL’s process begins with booking a consultation, assessing business needs, proposing customized solutions, introducing dedicated staff aligned to client time zones, and conducting regular reviews to ensure continuous improvement and alignment with goals.
In summary, FBSPL offers a deeply integrated insurance outsourcing platform designed to eliminate back-office bottlenecks and drive intelligent, cost‑effective operational transformation. Through robust policy, claims, finance, consulting, and customer support services powered by AI and staffed by industry-veteran teams, they empower insurance businesses to scale with confidence and precision.
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