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This isn’t just about individual salesforce certifications; it’s part of a much larger strategy, starting with Salesforce’s own employees.
Salesforce is actively upskilling its massive 72,000-person global workforce. They’ve introduced global quarterly AI learning days, giving their employees dedicated time – hands-on time, mind you – with the latest AI innovations. This includes getting them comfortable with Agentforce, their internal system that equips employees with autonomous AI-powered agents to handle those day-to-day, often repetitive tasks across service, sales, marketing, and commerce. This isn’t theoretical; it’s about improving actual efficiency and customer satisfaction. They’ve even dedicated an entire floor at their San Francisco headquarters, aptly named the AI Knowledge Center, to create immersive learning experiences for their employees worldwide.
And the results? Pretty compelling. Salesforce has already rolled out over 100 AI-powered tools and technologies for their own global workforce. Their employees are hitting Trailhead hard to learn how to use AI and agents in their jobs, with nearly 40% of those 2.6 million AI and data badges earned belonging to Salesforce employees themselves.
They’re literally “customer zero” for their own products, with thousands of employees using trusted Agentforce Agents to automate those repetitive tasks and work smarter, faster. Just consider the impact of Slack AI, which launched last year: Salesforce employees have saved nearly 3 million work hours over the last six months alone by using it to find answers, summarize information, and spark ideas. That’s a mind-boggling amount of time/work-hours reclaimed!
This internal success isn’t just an anecdote; it’s a living testament to the power of AI training and adoption. And it serves as a powerful blueprint for the broader Salesforce ecosystem. As Nathalie Scardino, Salesforce’s President and Chief People Officer, eloquently put it: “AI will transform the way we work, creating new jobs and opportunities – it already has. It’s our responsibility as employers to provide training opportunities to ensure the workforce has the skills needed to succeed in those roles.” This initiative isn’t just about handing out badges; it’s about empowering people to drive that transformation.
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